Services

Overview

Agent IT Solutions is your technology partner and our mission is to understand your current needs and where your business is headed. We will develop a technology plan that aligns with your current and future business goals and vision.  We provide our customers with experienced, proven processes that deliver predictable end-results. Our services offerings are built around 5 key service areas:

  • Professional Services (IT Project Delivery, Sales & Cloud Computing)
  • Proactive Technology Management
  • Reactive Technology Management
  • Network Administration
  • Technology Consulting

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Diagram to Learn More.

Professional Services

Our project management team plans IT solutions to best fit the requirements of your business. We take our overall technology expertise and combine that with the knowledge of your business goals and industry to provide a customized network architecture design and implementation.

Centralized Services

Proactive, centralized monitoring and maintenance of mission-critical IT systems with proven metrics to ensure system up-time and ongoing system optimization and provide increased efficiency of your greatest expense, your employees’ time.

Support

24 x 7 dedicated IT support team for your business technology and the people who run your business. Our focus is keeping your employees efficient, helping them serve your customers.

Your Technology Agents

This is what sets up apart from other IT vendors. Your technology agents (a dedicated Vcio and Network Administrator) work together to take our proven technology processes and best practices and align them with your business needs to get the greatest business impact for your technology dollars.

Managed IT Services

Our Absolute Care program is designed to give you a road map for your technology needs today and in the future. Our managed care solution includes the key areas of network infrastructure, support, and strategy. Agent IT becomes your entire IT Department at all levels. From day to day support to high-level management technology budgeting and planning, all key areas work together within our organization to provide a streamlined technology department for your company and aligning our services with the business goals of your business or organization. All of these services are provided within a budgetable monthly IT cost structure

IT Project Delivery

Agent IT provides our managed services clients with a technology road map and planning guide to implement current and future planning needs. Your dedicated Virtual CIO (vCIO) will regularly meet with your management team to provide strategic technology project solutions and help you manage your IT budget and understand the business impact of each technology decision. Our project team provides customer-centric, result-based services while keeping in line with budgeted project costs.

Our IT Project Team expertise & knowledge include:

  • Network Infrastructure
  • Security & Wireless
  • Virtualization, Storage, and Server Consolidation
  • Secure Remote Access Solutions
  • Premise & Cloud Based Solutions
  • Enterprise Data Back-up and Storage Implementation
  • Premise Based VoIP Systems or Hosted Voice Systems
  • Telecommunications – Phone and Internet Services
  • Data cable design and Installation
  • Fiber Optic Design and Installation

IT Project Delivery

Our product management and vCIO team continually attend vendor conferences and technology training to stay ahead on the latest technology and find solutions that are tailored to your individual business needs. Through our managed care program, our project team will work with your dedicated vCIO to design hardware and software solutions that best fit the individual requirements of your business. Our product sales and services include:

  • Technology needs assessment and cost analysis
  • IT product selection, sourcing, and procurement
  • In depth knowledge of vendor options and programs
  • Management of network systems and inventory
  • Management of software licensing and hardware support subscription renewals
  • Hardware as A Service