Telecommunications

AGENT IT Solutions can evaluate your telephone, internet, and wireless usage to determine your business needs.

Our mission is to provide our customers with the best possible solution that generates the highest return on investment by using our extensive carrier relationships to find the best solution for your business needs.

Once the audit is complete, we will make recommendations on ways your business can get the most out of their telecom dollar. We have expertise in integrated access products (voice and data), MPLS, dedicated internet connections, voice PRI (long distance and local), SIP trunking, mobility, and audio/video/web conferencing.

Internet Solutions

How do you surf?

AGENT IT Solutions helps you choose an Internet solution that balances competitive pricing with the performance, features, and room to grow that you need.

Typical home use:

DSL: (Over Phone Lines) – Typically in your home you will have ADSL. The DSL arrives at your house on your phone line and supplies DSL service over the same line. Each phone location has a filter installed where the phone plugs in, to filter out the DSL signal. Without this filter you would hear a strange low volume noise on the telephone.

Typical business use:

Business DSL: Typically stated as SDSL. Its speed is typically fast to upload and fast to download.

T1 or Fractional T1 or NxT1: When considering a T1, clients are asked to compare the variations of the T1. It can be a Full T1 or a Fractional T1. A T1 can also be bonded to more T1’s to effectively double the speed. We refer to this as NxT1.

Ethernet: A cheaper, high-speed connection direct to a carrier’s backbone. This is typically offered when an ISP provider’s network runs close to your building rather than provisioning individual local loops.

T3 or DS3: This is a 43 Mbs connection. The local loop to the service provider is installed for 43 Mbs, however your access port is normally setup for a slower rate. The local loop connection consists of 672 individual channels. Each of those channels supports 64Kbps each. This connection is quite expensive and it can be installed to only use some of the 672 channels to lower the cost. A T3 or DS3 has the same capacity of 28 T1s.

Typically, our clients start with 9Mbs or higher service. If you only ask for say 6Mbs you may find that bonded T1’s are cheaper. The advantage of the T3 over a T1 is that it has greater flexibility to expand up to that maximum of 43 Mbs.

OC3 (Typically a service provider): OC3 (Optical carrier) circuits are provisioned using fiber networks and provide carrier-grade throughput speeds when terminated into a carrier network for bandwidth transit.

Phone Solutions

Optimize your telecommunications services.

VoIP – Voice over Internet Protocol

VoIP is a technology that allows telephone calls to be made over computer networks like the Internet. VoIP converts analog voice signals into digital data packets and supports real-time, two-way transmission of conversations using Internet Protocol (IP).

VoIP calls can be made on the Internet using a VoIP service provider and standard computer audio systems. Alternatively, some service providers support VoIP through ordinary telephones that use special adapters to connect to a home computer network. Many VoIP implementations are based on the H.323 technology standard.
VoIP offers a substantial cost savings over traditional long distance telephone calls. The main disadvantage of VoIP is, like cell phones, a greater potential for dropped calls and generally lesser voice quality.

SIP Trunking

An SIP (Session Initiation Protocol) trunk is a service that allows businesses with an installed PBX to use real-time communications including VoIP. By connecting an SIP trunk to an internal traditional PSTN (public switched telephone network) phone system, companies can communicate over IP outside the enterprise. What’s more, companies can replace traditional fixed PSTN lines with an IP phone system connected externally through an SIP-trunking service, thereby creating a single conduit for multimedia components including voice, video and data. As a result, an SIP-trunking service typically delivers greater cost savings and increased reliability.

Hosted PBX

A hosted PBX system delivers PBX functionality as a service, available over the Public Service Telephone Network (PSTN) and/or the internet. The first hosted PBX was introduced to the market in late 1997 by Virtual PBX ™. Instead of buying PBX equipment, users contract for PBX services from a hosted PBX service provider, a particular type of Application Service Provider (ASP). The first hosted PBX service was very feature-rich compared to most premise-based systems of the time. In fact, some PBX functions, such as follow-me calling, appeared in a hosted service before they became available in hardware PBX equipment. Since that introduction, updates and new offerings from Virtual PBX and other companies have moved feature sets in both directions. Today, it is possible to get hosted PBX service that includes far more features than were available from the first systems of this class, or to contract with companies that provide less functionality for more simple needs.

Bundled Solutions

Consider all your options.

AGENT IT Solutions has secured relationships with over 30 telecom carriers nationwide, so we always have the product that fits your company’s specific needs. Using our consultative expertise, we will help you sort through the myriad of telecom solutions available.

AGENT IT Solutions will help you select the telecommunications product set that best enables you to communicate with your employees, vendors, and customers.