At Agent IT Solutions, we offer a mature, metrics-driven IT support program to companies who want to leverage technology to run their businesses more efficiently. We take the complexity out of IT management – streamlining IT operations and aligning services with the business goals of your business or organization.

Our custom managed services programs include:

  • Proactive & Preventative Maintenance Service – Around-the-clock, centralized monitoring and maintenance of mission-critical IT systems with proven metrics to ensure system up-time and ongoing system optimization.
  • 24×7×365 Support – 24×7 dedicated IT support teams for your business technology and the people who run your business.
  • Proactive Network Administration – An assigned Network and Systems Engineer visits your sites on a regularly-scheduled basis to perform much more than a health or status check on your systems. We work with your business or technical team to build customized IT best practices and protocols to ensure that your IT environment is maintained for optimal performance and minimized risk to your business.
  • Technology Consulting – We provide our customers with a dedicated vCIO (Virtual Chief Information Officer) with real CIO-level experience and sound business acumen, as well as technical skill sets to ensure continual delivery of high-value technology consulting. We provide vendor management, technology steering, planning, and budgeting while ensuring the best possible technology recommendations for the IT investment.
  • Managed Co-Location – We customize the hosting of clients’ infrastructure including dedicated physical and virtual servers, bandwidth, security, network backbone technology, service and support all bundled and co-located in Agent IT Solution’s state-of-the art redundant facilities. This reduces infrastructure and labor costs, scales with business requirements, and assures disaster recovery/business continuity for your mission- critical IT systems.
  • Mobile Device Management (MDM) – Scalable monitoring, management and support of iOS, Android and Windows mobile devices. With the explosion of BYOD (bring your own device) to the business, we are out in front by helping ensure accurate mobile device management for your business.
  • Managed Remote Back-Up – Secure remote back-up of your critical systems and data. Central web-based administration of all features including event scheduling, back-up status, universal restore for recoveries to dissimilar hardware or virtual machine, alert for failed cycles, and reporting.
  • Managed Firewall – Fully-managed, dedicated firewall protection including: perimeter security, intrusion prevention, file blocking, anti-phishing, anti-spam, URL blocking/filtering, antivirus, anti-spyware, and secure SSL remote access for corporate users.

IT Project Services

Agent IT Solutions IT dedicated project team is comprised of professional, certified, experienced implementation experts who are well-versed in project management, implementation and documentation. With our customer-centric, results-based philosophy to project delivery, we provide our clients with friendly, experienced, knowledgeable IT professionals who have years of hands-on experience delivering successful IT projects.

We close the loop with our time-tested project delivery process built around advanced project management methodologies.

Our IT Project Team can perform:

  • Network Audits, Gap and Risk Analysis and Infrastructure Upgrade Recommendations
  • Local and Wide Area Network Technology Upgrades and Conversions
  • Network Security Solutions
  • Legacy System Decommissioning
  • Virtualization, Storage and Server Consolidation Solutions
  • Premise-based Systems Integration
  • Cloud & On-premise Technology Conversions and Integrations
  • Enterprise Back-up, Storage Implementation
  • Secure Remote Access Solutions
  • Infrastructure Convergence with Dedicated Application Development Teams
  • Data cable design and installation
  • Fiber Optic Design and Installation

With our highly-effective approach to IT project delivery, we prevent scope creep and keep budgets in line with budgeted project costs.